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Shipping Policy
Shipping Information:
We ship worldwide with USPS EMS and UPS (tracking number included). USPS delivery time is 4-6 days. Rates are listed below.
For our Canadian customers, we have special low cost shipping rates for you from UPS Canadian Standard. Please see the second table below entitled " Canadian users are entitled to the same low rates that American users receive with UPS Ground.
For all other countries, you will have the following shipping choices at check out; USPS EMS, UPS International Standard (4-6 days), UPS International Expedited (3-5 days), and UPS Expedited Guaranteed (next day) .
Rates for Buyers Outside Canada
We ship worldwide with USPS Global Express EMS and UPS. EMS is a service provided by the United States post office and is much less expensive than the other three services provided by UPS. USPS delivery time is 4-6 days. Rates are listed below. All items are sent with tracking numbers and insurance.
| WEIGHT | Cost |
| 0 to 0.99 | 25.00 |
| 1.00 | 29.00 |
| 2.00 | 33.00 |
| 3.00 | 39.00 |
| 4.00 up | 55.00 |
Rates for Buyers Inside Canada
For our Canadian customers, we have special low cost shipping rates for you from UPS Canadian Standard. Canadian users are entitled to the same low rates that American users receive with UPS Ground!
Summary of Shipping Options:
| Service | Time in Transit |
| USPS Global Express | 4-6 business days |
| UPS Worldwide Expedited | 3 business days |
| UPS Worldwide Express | 2 business days |
| UPS Worldwide Express Plus | 1 business day |
| UPS Ground Service to Canada | 4-6 business days |
* Business day delivery service excludes Holidays & Weekends.
Refund, Returns and Cancellation Policies:
Refund, Returns and Cancellation Policies:
All merchandise sold by KingofMadisonAvenue.org come from the finest Italian manufacturers and are guaranteed to be genuine, in new condition and inspected by a very careful quality control. At King of Madison Avenue, your satisfaction is our main priority. If you are not happy with your product for any reason and require a return or exchange authorization, please read and follow one of the procedures below within 7 days of receipt of your package. Please note we cannot accept any returns or exchanges past the 7-day receipt time frame.
Return Instructions:
1) Email us at info@kingofmadisonavenue.org to request a Return Authorization Form.
2) You will be instructed on how to return your item and will be provided with your RAN (return authorization number) by the next working day.
3) Once you receive your RAN, please print out a copy and enclose it with your return.
4) Please be sure to return your purchase exactly as it arrived, UNUSED, w/ original dust bag/tags intact, send it back within (15) fifteen days of receipt, and we'll refund your payment within 10 to 15 days after it has been received. We strongly recommend using a shipping service that provides a tracking number (such as USPS, FedEx or UPS), as we are not responsible for lost packages.
All returns will be subject a 15% restocking fee. You will be notified by email when your refund is issued.
Please allow two billing cycles for the credit to appear on your credit card statement.
Exchange Instructions:
1) Select the items you like to exchange with from www.KingofMadisonAvenue.org
2) Email us for an Exchange Authorization Number, clearly stating the style number and color for the exchange item in the email.
3) Once you receive your RAN, please print out a copy and enclose it with your return.
4) Please be sure to return your purchase exactly as it arrived, UNUSED, w/ original dust bag/tags intact, send it back within (15) fifteen days of receipt, and we'll refund your payment within 10 to 15 days after it has been received. We strongly recommend using a shipping service that provides a tracking number (such as USPS, FedEx or UPS), as we are not responsible for lost packages.
5) Once we receive your package, your card will either be charged or credited depending on the value of your exchange, and a new tracking number will be issued once your package has been shipped.
All exchanges will be charged a $10.00 handling fee and new shipping fees.
If you have any questions about our return policy, please contact us via info@kingofmadisonavenue.org or call us at (213)985-2597. At King of Madison Avenue, your satisfaction is our priority and we appreciate your business.
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